As a student, you have the right to complain about any exam or test you have taken.
Certain rules from the Ministerial Order on Examinations
Section 40: If you want to make a complaint about an exam or test, you must send an individual, written statement, and you must write your reasons for complaining.
You must send your complaint within 2 weeks from the announcement of your grade. Please send your appeal to firstname.lastname@example.org. Within a few days you will receive a confirmation that it has been received as well as a further explanation about the steps in the complaint process.
Section 41: If you are complaining about an exam, which you did not pass, you may choose to attend the scheduled re-examination, while your exam complaint case is in process, or you may wait to attend the re-examination, until your exam complaint case has been decided.
Section 42: You may complain about the following – both regarding oral and written examinations or tests:
- “The basis of examination”, which means the content of the assignments you were given, for instance if the questions do not correspond with relevant learning objectives
- “The examination process”, which means the circumstances concerning your exam, for instance if you were not properly informed about the time or place
- “The assessment”, which usually means the grade, you were given.
Section 44: Your complaint may lead to the following:
- ”Rejection/Dismissal”, which means that your complaint has not been decided in your favour. In such a case, you will be given appeal rules to consider.
- Offer for ”re-assessment” – ONLY WRITTEN EXAMS – which means that you will be given the offer of letting a new examiner decide, if you should be given a different grade for your examination paper.
- Offer for ”re-exam” – both oral and written exams – which means that you will be offered a new exam with new assessors, and your original exam will be annulled, so you will not have used up an exam attempt for your original exam.
NOTE: If you accept an offer for “re-assessment” or “re-exam”, your original grade will be annulled, and there is no guarantee of receiving the same or a higher grade than the original one.
If you are in doubt about how to make an exam complaint, you must contact your Student Counsellor who can also help you to get hold of a copy of your exam or test assignment (written exams), if you need this in order to write your complaint. It is important that you write specific arguments in your complaint, so it is as clear as possible, what you are complaining about.
Read all the appeal rules in detail in the Ministerial Order on Examinations.
NOTE: All e-mails from us about your exam complaint case will be sent to your edu.eal-mail. This is for IT safety reasons.